Shipping & Returns

 

Shipping Policy

1. Processing Time:

   - All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays.

   - If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

 

2. Shipping Rates & Delivery Estimates:

   - Shipping charges for any order under $75 will be calculated and displayed at checkout.  We will offer expedited shipping at customer's request at additional cost.

  

3. Shipment Confirmation & Order Tracking:

   - You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). 

 

4. International Shipping:

   - We currently do/do not ship outside the US. 

 

5. Damages:

   - Grateful Threads Boutique is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

 

 

Return Policy

We realize sometimes things just don't work out as expected and need to be sent back.  At Grateful Threads Boutique, we will always do our best to accommodate if you are unhappy with your purchase.  We would be happy to help you find something you love! 

We ask that you inspect your order as soon as possible to make sure everything is to your satisfaction.  If you receive a damaged item, please notify us within 72 hours of delivery.

Please see our requirements and procedures below:

 

• Refunds- We do not offer refunds to original form of payment. Below are our terms and policies for returns for store credit and exchange.

• Store Credits- Eligible on non-final sale items when postmarked within 14 days of being delivered. Store credits will be sent to the email associated with the order that was provided at checkout. We highly recommend checking your spam folder if you do not see your store credit in your inbox.

• Exchanges- We do not offer exchanges, due to items being sold out quickly.  You will receive a store credit for the amount of the purchase sent to the email provided at checkout.

• Sale Items- All sale items are FINAL SALE. They are not eligible for store credits. Any final sale items sent back will be marked return to sender and will be subject to additional shipping costs. 

The following Items DO NOT Qualify For a Return:

  • Final sale items
  • Jewelry
  • Sunglasses
  • Intimates (i.e. bralettes)
  • Bodysuits
  • Hair accessories
  • Hats
  • Beauty products
  • Personal care products

• Original shipping fees are non-refundable.

• All returned items must be unworn, unwashed, and must have the original tags still intact. Items must be free of makeup, deodorant, perfume, cigarette smoke, pet hair or any other stains/elements. If any returns do not meet these requirements, you will be contacted, the items will be returned to you and will be subject to additional shipping costs.

• Shoes must be returned with their original box inside another box to protect from damage. Please don't place the shipping label directly on shoe box or tape shut.

• Swimsuits must have the lining still attached.

• We highly recommend keeping your tracking number for your return. This will ensure you are able to see when your package is received since we do not notify when returns arrive to our warehouse. We are not responsible for lost return packages.

 

Processing Time For Returns

• Please allow 5-10 business days for processing once received in our warehouse.

•Once processed, you will receive an email containing your store credit or confirming your exchange. Due to our high volume, we do not notify customers when we receive their return package in our warehouse. This is why we recommend hanging onto your return tracking number so you know when it has arrived.

**We reserve the right to refuse a return if the items do not meet the criteria above.